A personal update from us
Hey,
we are Valerie and Tessa – and today we want to address a topic with you directly that isn't easy for us: We are adjusting our prices. One thing is especially important to us in this: to share openly with you why we are taking this step. So if you want to know more, stay tuned. You can find all the details right here!
Why we are adjusting our prices
In recent years, we have consciously done everything to keep our prices stable – and in some areas even lowered them. Because it is important to us that our products remain accessible to as many dogs as possible. At the same time, the underlying conditions have changed. We too are feeling rising costs, for example in production and along the entire supply chain. After long consideration, we have therefore decided to adjust our prices.
It is important to us that you know that...
...we are not taking this decision lightly. But we are taking it consciously. Because it enables us to continue to:
- deliver the quality you know from us
- carefully develop and produce our recipes
- stand up for animals in the long term and continue our work
Our standard is and remains the same, even if prices change. Promise!
What is changing in concrete terms
A large part of our products will be available in the shop at new prices. We know that this is a change. And that is precisely why it is important to us to inform you about it early and transparently. We have therefore created an overview for you where you can view all the changed prices:
Why we are taking this step
For us, VEGDOG has never been just a product. It is about creating an alternative, for dogs but also for all other animals that need our support. In order for us to continue on this path, we need a stable foundation. And the price adjustment? That is a part of it!
Thank you for your understanding
We truly hope that you can understand this step. If you have any questions or if anything is unclear, please feel free to contact us at any time. Our customer service colleagues are always there for you and happy to help! You can find the contact form here.
Thank you for being part of our journey.
Tessa, Valerie & the entire VEGDOG team
FAQ
Why are the prices being adjusted?
We are adjusting our prices so that we can continue to deliver the quality you expect from us – and ensure our work for animals in the long term. In recent years, we have consciously avoided price increases or even lowered prices. Due to rising production and operating costs, this step has now become necessary.
What exactly has changed?
Some of our products are undergoing price adjustments (you can find the exact changes in the PDF file above). Our mission remains unchanged: high-quality, plant-based products and our commitment to animals continue to be our top priority.
Why didn't you raise the prices sooner?
In recent years, we have absorbed many costs to keep prices stable or even reduce them. Now, however, the economic changes are so significant that we must react in order to continue working sustainably.
Does the quality of the products change?
No. Our commitment to quality remains as high as ever. The price adjustment helps us to ensure this quality in the long term.
I have a subscription - does the price adjustment apply to me as well?
Yes, subscriptions for products where the price increases are also affected by the adjustment. If you are affected, we will inform you transparently in advance. You can find all the information transparently in your email.
Is there anything I can do to continue ordering at the old price?
The price adjustment applies from now on to all new customer orders and, as of June 15th, also to subscriptions. Our focus remains on continuing to offer you the best possible quality and reliable products.