Never tried VEGDOG before?
Test our food completely risk-free! If your dog hasn't found their new favorite food after the purchase, we will refund the purchase price of the product within 30 days!
*Requirements
The money-back guarantee applies:
✅ within 30 days of delivery
✅ exclusively for initial purchases of a product
✅ a maximum of once per customer and product
✅ for individual products (single packs in the smallest available container size)
Excluded are:
❌ 4 kg and 10 kg bags of our dry food
❌ Non-food products
❌ Trays or value packs (multiple units of a product)
❌ All bundles
How it works
1. Contact us
- Get in touch via our contact form within 30 days of delivery.
2. Send us a photo
- Send us a photo of the product. It is important that the majority of the contents is still present.
3. We review your request
- Our customer service team will review your request as quickly as possible. If all conditions* are met, we will refund the purchase price of the product to your original payment method.
- Note: Only the purchase price of the affected product will be refunded, not the price of the entire order.
How it works
1. Contact us
- Get in touch via our contact form within 30 days of delivery.
2. Send us a photo
- Send us a photo of the product. It is important that the majority of the contents is still present.
3. We review your request
- Our customer service team will review your request as quickly as possible. If all conditions* are met, we will refund the purchase price of the product to your original payment method.
- Note: Only the purchase price of the affected product will be refunded, not the price of the entire order.
Do you want to return an item or cancel an order?
If you have any questions, our customer service team is always available to help.
Test without risk
We are convinced of our food. If your dog is not convinced, however, you don't have to take any risks. With our Taste Guarantee, you can try VEGDOG in complete relaxation. Perhaps your dog would prefer a different VEGDOG product? Discover our entire range now:
FAQ
Will I receive a refund for the entire order value?
No, only the purchase price of the affected product will be refunded.
Does the product need to be unopened?
No. Only the majority of the content must still be present.
Can I use the warranty more than once?
The guarantee applies once per customer and product for the respective initial purchase.
How much time do I have?
You can claim the warranty within 30 days of delivery.