Your benefits with a VEGDOG subscription:
How it works
Select subscription products
Choose the food, snacks & accessories for your dog.
Set delivery interval
Every 2 to 12 weeks – you decide the rhythm.
Sit back & benefit
Enjoy automatic delivery and other subscription benefits.
Become part of the VEGDOG pack and put together your own individual subscription box!
Good pet food by subscription: You can count on it.
From small to large: Here you can see at a glance the approximate feeding costs to expect for your dog, depending on its weight and your chosen type of food: wet or dry. By the way, our calculations do not include snacks. Your dog would probably have calculated that differently.
Information on the authenticity of customer reviews
We place great value on transparency and authenticity: all reviews on our website are from genuine buyers. We use the independent service provider REVIEWS.io for this purpose. We publish all reviews—both positive and negative—provided they do not violate legal requirements or our review guidelines (e.g., insults, spam, advertising, false information, unlawful statements). There is no pre-selection or editorial processing.
The processing of personal data in connection with the submission of reviews is carried out in compliance with the GDPR. You can find further information in our Privacy Policy.
FAQ
What's in the subscription box?
Whatever you like! You can customize the contents of your subscription box however you want. And if you want to treat your furry friend to something new, you can easily add individual items to your box as a one-time purchase (they won't be included the next time). Please note: Products added to the subscription as a one-time purchase are excluded from the subscription discount.
When will my subscription box usually arrive then?
Either every 2, 4, or 6 weeks – whatever works best for you. You can also adjust the next order date, and indirectly the delivery date, for example if you are going on vacation.
How can I pause or cancel my subscription?
Simply online. With just a few clicks in your customer account, your subscription can be paused or cancelled with immediate effect. You can also send us an email and we will take care of it, but please allow one week for processing. This means: your email must be received at least one week before the next scheduled subscription box so that you truly stop receiving boxes from your desired date. (Otherwise, your package will most likely already be on its way to you and cannot be retrieved.)
Do changes cost anything?
No. Naturally, there are no fees associated with any changes to your subscription.
Is there a minimum contract term?
No, there isn't one. You can cancel or pause your subscription at any time (see above). The fastest and most convenient way to do this is via your customer account in the "Subscription" section. Any changes you make here take effect immediately. If you do not have a customer account, simply send an email to our subscription service. However, as we process these requests manually, please allow for a processing time of one week in that case.
How do I pay for my subscription box?
Via your credit card or your PayPal account. To do this, you enter your details once when you take out the subscription. The corresponding amount will then be debited at the interval you selected for the subscription. The invoice is sent with the shipment information each time – a link is provided here, which you can use to download the invoice.
How much are the shipping costs?
For shipping within Austria, we charge a shipping fee of €6.90 per order with DPD and €7.90 per order with UPS for orders with a value of less than €59. We offer free shipping on orders with a value of €59 or more.
The shipping costs will be displayed again in your shopping cart and on the order page.
Can I also sign up for the subscription if I do not live in Germany?
Yes, we also deliver abroad! You can see exactly which countries we ship to and how much it costs here: Delivery and Payment
Can I also use my discount code for subscriptions?
Discount codes are (unless otherwise stated) not valid for subscriptions; you can only redeem them for individual purchases. After all, you are already receiving discounted prices via the subscription. So, if you want to sign up for a subscription and have a discount code, simply use it for an individual purchase first. Then, proceed to sign up for the subscription as normal.