A personal update from us
Hey,
we are Valerie and Tessa – and today we want to address a topic directly with you that is not easy for us: we are adjusting our prices. Above all, one thing is important to us: to share openly with you why we are taking this step. So if you would like to know more, stay tuned. You can find all the information right here!
Why we are adjusting our prices
Over the past few years, we have consciously done everything to keep our prices stable – and in some places even lowered them. Because it is important to us that our products remain accessible to as many dogs as possible. At the same time, the underlying conditions have changed. We too are feeling rising costs, for example in production and along the entire supply chain. After much consideration, we have therefore decided to adjust our prices.
It is important to us that you know that ...
...we do not make this decision lightly. But we are making it consciously. Because it allows us to continue to:
- deliver the quality you know from us
- carefully develop and produce our recipes
- stand up for animals in the long term and continue our work
Our standard is and remains the same, even if the prices change. Promised!
What is changing specifically
A large part of our products will be available in the shop at new prices. We know that this is an adjustment. And that is exactly why it is important to us to inform you about it early and transparently. Therefore, we have created an overview for you where you can see all the changed prices:
Why we are taking this step
For us, VEGDOG has never been just a product. It is about creating an alternative for dogs, but also for all other animals that need our support. In order for us to continue on this path, we need a stable foundation. And the price adjustment? That is a part of it!
Thank you for your understanding
We truly hope that you can understand this step. If you have any questions or if something is unclear, please feel free to contact us at any time. Our customer service colleagues are always there for you and happy to help! You can find the contact form here.
Thank you for being on this journey with us.
Tessa, Valerie & the entire VEGDOG team
FAQ
Why are the prices being adjusted?
We are adjusting our prices so that we can continue to deliver the quality you expect from us – and ensure our work for animals in the long term. In recent years, we have consciously refrained from raising prices or have even lowered them. Due to increased production and operating costs, this step has now become necessary.
What exactly has changed?
Some of our products are undergoing a price adjustment (you can find the specific changes in the PDF file above). Our commitment remains unchanged: high-quality, plant-based products and our dedication to animals remain our top priority.
Why didn't you raise the prices sooner?
In recent years, we have absorbed many costs to keep prices stable or even reduce them. However, the current economic changes are now so significant that we must take action to ensure we can continue to operate sustainably.
Will the product quality change?
No. Our commitment to quality remains as high as ever. The price adjustment helps us to ensure exactly this quality in the long term.
I have a subscription - does the price adjustment affect me too?
Yes, subscriptions for products where the price increases are also affected by the adjustment. If you are affected, we will inform you transparently in advance. You can find all the information transparently in your email.
Is there anything I can do to continue ordering at the old price?
The price adjustment now applies to all new customer orders and, starting June 15, also to subscriptions. Our focus remains on continuing to provide you with the best possible quality and reliable products.